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*WE WILL CONTINUE TO UPDATE THE FAQ PAGE AS MORE QUESTIONS ARISE. WE THANK YOU FOR YOUR PATIENCE WHILE WE WORK OUT THE KINKS.*
What are pre-orders?
When companies (like Mattel, Funko, and Hasbro) create new designs on licensed products they send us future item availability of their items for us to place orders for the products. At that point we can place the products up for pre-order so that you secure your collectible and get it a soon as we get it in and we ship it out or you can pick it up at our store.
Why would you want to pre-order?
High demand collectibles often sell out and by pre-ordering you are ensuring that you will get one of the products, even if they sell out everywhere else and at the best possible price. By pre-ordering with us, you are being placed at the front of the line for the collectible you are waiting for and you will get it in a condition that is sought after by collectors.
Why is there a limit on quantities?
By limiting quantities licensors are creating a collectibles market for the designs. For this reason, it is hard to know if there will be enough supply for the demand and if there will be any restocking of high-demand collectibles. Collectors often purchase pre-orders to ensure they do not miss out.
How long do pre-ordered items take to arrive?
The absolute minimum is 60 days from the time the design is released. More typically it takes around 90 days from the time we first list the product for sale. Occasionally, there are very long wait times, even as long as a year to receive these items because of numerous issues that are completely out of our control.
When will I receive my order?
Our availability dates listed on all of our pre-order products will include the most up to date information on when they're expected from the distributor. The actual date may vary and as we don’t have any control of that we will update you with any changes that are made. Products are not shipped to all retailers at the same time, some have exclusive first run rights like Wal-Mart with MOTU figures. We will typically receive items that we have listed on the dates that are given to us by the manufactures. However, please keep in mind that we are not responsible for manufacturer delays in delivery, manufacturer shortages in delivery, manufacturer non-delivery of product, manufacturer changes, manufacturer modifications, or manufacturer cancellations.
Pre-ordered items can be canceled for a full refund (re-stock fee may apply). Please see options below. Due to supply chain issues and shipping delays from manufactures shipping dates may exceed the stated dates we will constantly try and adjust dates as we are given them from our distributors.
If you wish to cancel we have two options:
You may cancel any individual pre-ordered item, or the entire order, in the form of a store credit gift card that never expires for 100% of the purchase, up until the time we ship your order.
Alternatively, you can ask to have any pre-ordered item refunded back to your original form of payment for 100% of the purchase price if canceled within 48 hours of the initial order. If cancelation is requested after 48 hours of initial order there will be a 15% cancellation fee deducted from the refund.
IN THE EVENT THAT A MANUFACTURER OR DISTRIBUTER CANCELS AN ORDER, WE WILL ISSUE A FULL REFUND FOR THE ITEM(S) THAT ARE NOT AVAILABLE TO SHIP.
We always try to ship out your orders the very next business day after receiving your products. We can assure you that we never hold orders and will work as long as we have to get your orders out as soon as possible.
***ALL PRE-ORDERS ARE CHARGED AT TIME OF PURCHASE DUE TO THE PRODUCTION/FINANCIAL COMMITMENT WE MAKE. PLEASE CHECK ESTIMATED MONTHLY RELEASE DATES AND ORDER ACCORDINGLY AS WE SHIP ALL ITEMS IN YOUR ORDER TOGETHER. IN STOCK ITEMS WILL BE HELD UNTIL ALL PRE-ORDER ITEMS ARE AVAILABLE IF THEY ARE IN THE SAME ORDER. PLEASE ORDER ITEMS INDIVIDUALLY IF YOU WISH TO RECEIVE YOUR ITEMS AS THEY BECOME AVAILABLE.***
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